cable complaints
If you have a complaint about your Mediacom cable or high speed internet service that you unable to resolve with the company, you can report it to Drew Shaffer, the City of Iowa City's Cable TV Administrator. Drew can often work with Mediacom staff to help resolve the problems. Complaints are also monitored by the ICTC as indicators of cable franchise compliance.
To lodge a complaint, you can call Drew at 319.356.5046, email him at drew-shaffer@iowa-city.org, or fill in the complaint form below.
